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What material are your kits made of?
Our box organizers are constructed from 1/8" Baltic Birch. This material is strong and lightweight. We sand it smooth and it can be painted or stained but looks great unfinished.
We also use 1/4" Baltic Birch for our game crates, MDF for select pieces that won't tolerate warping, and acrylic sheets for some box lids and tokens.
Why are the edges brown and why does it smell like burning?
Our kits are cut using high-powered CO2 laser cutters. These machines focus a powerful beam of light to precisely cut through the wood. The beam leaves the edges lightly charred with a smell of burning wood. This smell will dissipate over time.
Why are my acrylic pieces cloudy or not clear?
It probably still has it's protective coating that you can just peel off. This coating keeps the material from scratching and burning during manufacturing and we often leave it on so the acrylic is pristine when you receive it. Having trouble removing all the paper backing from the acrylic sheets? We recommend Simple Green to get any residual adhesive off. Sometimes we remove the coating ourselves to inspect the pieces for quality.
Do you pay the import tax on international orders?
Unfortunately we cannot pay the import tax for international order. Each country is different, so you will need to pay the import tax based on your order value. Consult your local customs office for your tax rate.
I'm having problems assembling my kit, what do I do?
First we recommend reading our Assembly Guide before beginning assembly. It has a lot of tips and tricks to make assembly easier. We also offer many assembly videos on our YouTube Channel. If you're still stuck, please create a support ticket with a description of the problem and include pictures if possible. We're nice people and don't bite. We like to hear from you and will answer your questions quickly.
I've selected Local Pick Up for my order, how does this work?
Thank you for selecting Local Pick Up for your order with The Broken Token. In order to process your order as smoothly and successfully as possible, please follow these guidelines:
- 1. Before picking up your order at our location in Escondido, CA, make sure you have received our email confirmation that your order is ready for pick up. Orders are processed as they are received, so your order may not be in our fulfillment system until it is next in our queue.
- 2. We are open between 8:00AM-5:00PM Monday-Friday. Our nearest cross street is Quince St and Washington Ave. Our address is as follows:
541 N Quince St STE 1
Escondido, CA 92025
We are directly across the street of the recycling center. Please park in our private parking lot and enter through our front entrance, facing Quince St. In the front office, we will happily hand you your order.
- 3. If it takes more than 3 business days to receive your email confirmation for a ready pick up order, please contact our Customer Service Department at firstname.lastname@example.org, and we’ll look into getting our product in your hands as soon as possible. Please contact us also if you change your mind and need your order shipped out.